1. परिचय (Introduction)

At Parvat Veda (पर्वत वेद), we strive to provide the best Ayurvedic healthcare services. This Refund Policy outlines the circumstances under which refunds may be issued for consultation fees and services.

पर्वत वेद में, हम सर्वोत्तम आयुर्वेदिक स्वास्थ्य सेवाएं प्रदान करने का प्रयास करते हैं। यह धनवापसी नीति उन परिस्थितियों को रेखांकित करती है जिनमें परामर्श शुल्क और सेवाओं के लिए धनवापसी जारी की जा सकती है।

2. परामर्श शुल्क (Consultation Fees)

3. धनवापसी योग्य स्थितियां (Refund Eligible Situations)

Refunds may be issued in the following circumstances:

3.1 Doctor Unavailability (डॉक्टर की अनुपलब्धता)

• If the doctor is unable to attend the scheduled appointment due to emergency or unforeseen circumstances
• If the medical center is closed unexpectedly on your appointment date
• Full refund will be processed within 5-7 business days

3.2 Technical Errors (तकनीकी त्रुटियां)

• Duplicate payment charged due to system error
• Payment deducted but appointment not confirmed
• Refund will be initiated immediately upon verification

3.3 Advance Cancellation (अग्रिम रद्दीकरण)

• Cancellation made 24 hours or more before appointment: 100% refund
• Cancellation made 12-24 hours before appointment: 50% refund
• Cancellation made less than 12 hours before appointment: No refund

4. गैर-धनवापसी योग्य स्थितियां (Non-Refundable Situations)

Refunds will NOT be issued in the following cases:

• No-Show: If you fail to attend your scheduled appointment without prior cancellation
• Late Arrival: If you arrive late and miss your appointment slot
• Completed Consultation: After the consultation has been completed
• Change of Mind: If you simply change your mind after the appointment
• Dissatisfaction with Treatment: Medical outcomes are not guaranteed; refunds are not provided based on treatment results
• Free Consultations: Where consultation fee was waived (निःशुल्क)

5. धनवापसी प्रक्रिया (Refund Process)

5.1 How to Request a Refund

To request a refund:

1. Contact us via email at shreesaheb.herbal@gmail.com or call +91 99420 00232
2. Provide your appointment ID and booking details
3. Explain the reason for refund request
4. Our team will review and respond within 48 hours

5.2 Processing Time (प्रसंस्करण समय)

• Refund approval: 2-3 business days
• Refund processing: 5-7 business days
• Bank credit: 7-10 business days (depending on your bank)
• Total time: Approximately 10-15 business days

5.3 Refund Method (धनवापसी विधि)

Refunds will be credited to the original payment method used during booking. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

6. आंशिक धनवापसी (Partial Refunds)

Partial refunds may be issued in specific circumstances:

• Shortened consultation due to emergency situations
• Service quality issues verified by our team
• Rescheduling requested by the healthcare provider

The refund amount will be determined on a case-by-case basis.

7. रद्दीकरण नीति (Cancellation Policy)

For detailed information about appointment cancellations, please refer to our Cancellation Policy.

8. विवाद समाधान (Dispute Resolution)

If you disagree with our refund decision:

1. Contact our support team with detailed explanation
2. Provide any supporting documentation
3. We will review your case within 5 business days
4. Final decision will be communicated via email

9. नीति में परिवर्तन (Changes to Policy)

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

हम किसी भी समय इस धनवापसी नीति को संशोधित करने का अधिकार सुरक्षित रखते हैं। परिवर्तन हमारे प्लेटफॉर्म पर पोस्ट करने के तुरंत बाद प्रभावी होंगे।

10. संपर्क जानकारी (Contact Information)

For refund-related queries, please contact us: